RBA Announcement - Tuesday 3 February: Following the RBA’s decision to change the official cash rate, we’re currently reviewing what this means for our customers. We’ll update customers with the latest information once a decision has been made.

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Customers, for faster service please send us a Secure Mail message via Online Banking or the App.

You can also call us on 1300 747 747 Mon to Fri 7am-7pm (AEDT) and Sat 9am-5pm (AEDT)​

Not a customer or can't log in? Please complete the form below and we'll be in touch within 2 business days.

We'll use the information we're collecting here to help answer your enquiry. For more information about how we handle your personal information, please visit our Privacy page.

To reset your Online Banking Password (existing customers)

If you’ve forgotten your password, you can reset it yourself in Online Banking. Simply click on the ‘Forgotten Password’ button. You’ll then be asked to fill in your details (member number, first name, surname, date of birth, email, mobile number and postcode), in order to verify your identity. Once all inputs are entered, you will then be re-directed to a confirmation screen.

From here, you’ll be asked to confirm your details. If all your details are correct, you can hit the reset button. You will be issued with a temporary password via SMS which you’ll need to change upon your next login.

If you experience any difficulties resetting your password, please call us during business hours on 1300 747 747 or drop by your closest branch.

Please send us a Secure Mail

For your privacy, we are unable to assist you through this channel as we need to verify you before we can make any account changes. The fastest and most secure way to reach us is by sending us a Secure Mail within Online Banking or the Mobile App. The video below explains how you can do this.

Please note: Account closures must be authorised by all parties to the account.


If you can't login to Online Banking, please call us directly on 1300 747 747.

Please send us a Secure Mail

For your privacy, we are unable to assist you through this channel as we need to verify you before we can make any account changes. The fastest and most secure way to reach us is by sending us a Secure Mail within Online Banking or the Mobile App. The video below explains how you can do this.
If you can't login to Online Banking, please call us directly on 1300 747 747.

Report your card lost or stolen

To report your card lost or stolen, please see the instructions below:

Within Online Banking:

  1. Log into Online Banking
  2. Head to the 'Services' Tab
  3. Select 'Card Management' and request your QSafe SMS code
  4. Select 'Lost or Stolen' and follow the prompts

Within the Mobile App:

  1. Log into the Qudos Bank app
  2. Click on the menu and head to 'Card Management'
  3. Select your card
  4. Select 'Lost or Stolen Card' and follow the prompts

Once you report a card as lost or stolen you will need to contact us for a replacement card on the next business working day. You can contact us on 1300 747 747 or via Secure Mail within Online Banking.

Watch the video below to learn how to send us a secure mail