Mobile App - FaceID disabled for iOS users – find out more
Mobile App - FaceID disabled for iOS users – find out more
This process, known as Know Your Customer (KYC), ensures that your information remains accurate and secure.
KYC is a Qudos Bank requirement under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. By confirming and updating your details, you help Qudos Bank maintain current and correct information.
Accurate customer data is essential for Qudos Bank to safeguard your account and minimise the risk of fraud and financial crime. It also plays a key role in managing risks related to money laundering and ensures compliance with financial and counter-terrorism financing laws. If you don’t update your details promptly, we may need to restrict access to your account and online banking services.
You can learn more about KYC at https://www.austrac.gov.au/
To verify your name and date of birth, please provide a copy of your ID. The following documents are accepted: an Australian driver's license (front and back) or a current passport (or one that expired within the last two years).
Additionally, as part of Qudos Bank's customer obligations, all customers are required to complete the Source of Wealth and Funds form. This helps Qudos Bank maintain our AUSTRAC obligations, determine product suitability and ensure the security of your accounts against potential fraud.
If you have any questions or require some assistance completing the form, please call us on 1300 747 747 or drop into your nearest branch.
Qudos Bank has obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and the Anti-Money Laundering and Counter-Terrorism Financing Rules to maintain up to date and relevant information about all our members. What this means is from time to time, we may need to re-collect information or verify your identity as part of maintaining up to date information about you as our valued member.
Qudos Bank has obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and the Anti-Money Laundering and Counter-Terrorism Financing Rules.
This information request is an essential component of the know your customer (KYC) requirements that helps the bank understand your financial circumstances, product suitability and to ensure we keep your accounts safe from potential frauds. This will allow us to also understand your account behaviours.
We'll be contacting members when there is a need to confirm their details due to expiry of their identification or for other Qudos Bank policy requirements so it's possible that other members of your household might be contacted at a different time to you.
We value your trust in us as a Bank. It is important to us to keep your information secure and confidential. You can also view our privacy policy, https://www.qudosbank.com.au/support/legal/privacy
As a regulated financial institution, Qudos Bank is committed to meeting our regulatory obligations (AUSTRAC as well as other regulators) in identifying, mitigating, and managing money laundering and terrorism financing risk and various other risks. While we cannot comment on the processes adopted by other financial institutions, this request is part of meeting these regulatory obligations.
We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which Qudos Bank operates and where our team members reside.
